1. Who we are
Jones Home Buyers ("Jones Home Buyers," "we," "us," or "our") buys residential property directly from homeowners. This policy explains what information we collect through joneshomebuyers.com and any related calls or texts, and how we use it.
2. Information we collect
When you submit a property inquiry or contact us, we may collect:
- Your name, phone number, and email address
- The property address and details you share about the property
- Any notes or messages you send us
- Records of calls or text messages between you and us
3. How we use your information
We use the information you provide to:
- Evaluate a property and prepare a cash offer
- Contact you by phone, text, or email about your inquiry
- Schedule and conduct a property walkthrough
- Prepare closing documents if you accept an offer
- Maintain records as required by law
4. Text messaging (SMS) data
No mobile opt-in data — including your phone number and SMS consent — is shared with any third party for their own marketing or promotional purposes. Mobile information is used only to communicate with you about your own inquiry and is not sold, rented, or shared with third parties for marketing or promotional purposes under any circumstance.
If you provide consent to receive text messages, we use your phone number to send updates related to your property inquiry, such as confirming receipt of your request, scheduling a walkthrough, or sharing offer details. You can withdraw consent at any time by replying STOP to any message, or by contacting us directly using the information below.
5. How long we keep information
We retain contact information and consent records for as long as needed to respond to your inquiry, complete a transaction if you accept an offer, and meet our recordkeeping and legal obligations, after which it is deleted or de-identified.
6. Sharing outside SMS data
Aside from the mobile data protections above, we may share information with service providers who help us operate our business, such as title companies or closing agents, but only as needed to complete a transaction you've asked us to pursue. We do not sell your personal information.
7. Your choices
- Reply STOP to any text to opt out of future messages
- Reply HELP to any text for assistance
- Contact us any time to ask what information we have, or to request it be deleted, subject to legal recordkeeping requirements
8. Contact us
Questions about this policy or your information can be sent to hello@joneshomebuyers.com or (972) 552-8680.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision.